Shipping policy
BK Beauty Empire
1. Order Processing
We aim to process and dispatch orders as soon as possible after payment is confirmed. Processing times may vary during busy periods, public holidays or due to product availability.
2. Shipping Rates and Delivery Times
Standard Shipping: A$11 — Estimated delivery 3–5 business days.
Express Shipping: A$15 — Estimated delivery 1–2 business days.
International Shipping: A$20 — Delivery time varies by destination.
Delivery times are estimates only and may vary depending on your location and courier service.
3. Delivery Address
Please ensure your shipping address and contact details are correct when placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee address changes once an order has been dispatched.
4. Order Tracking
Where tracking is available, tracking details will be provided after your order has been dispatched.
5. Delivery Delays
Delivery may be delayed due to courier issues, weather, public holidays or other circumstances. If your parcel is significantly delayed or appears to be lost, please contact us for assistance.
6. International Shipping
International shipping is available to destinations offered at checkout. Delivery times vary by destination. Customs duties, import taxes or other charges may apply depending on the destination country's rules.
7. Damaged, Faulty or Incorrect Orders
If you receive a damaged, faulty or incorrect product, please contact us at info@bkbeautyempire.com.au with your order number and photos, if applicable. We will assist in accordance with Australian Consumer Law.
8. Contact Us
BK Beauty Empire
Email: bkbeautyempire.shop@gmail.com
Website: bkbeautyempire.com.au
Queanbeyan, NSW, Australia