Refund policy

BK Beauty Empire

At BK Beauty Empire, we want you to be happy with your purchase. This policy explains how returns, refunds and exchanges are handled for orders placed through our online store.

1. Change-of-Mind Returns

We may accept change-of-mind return requests made within 7 days of delivery, subject to the following conditions:

The product must be unused and unopened.

Original packaging and seals must remain intact.

Proof of purchase must be provided.

You must contact us before sending any product back.

For hygiene and safety reasons, we generally do not accept change-of-mind returns for opened, used or unsealed skincare products.

This change-of-mind policy does not affect your rights under Australian Consumer Law.

2. Faulty, Damaged or Incorrect Products

If your product arrives damaged, is faulty, is unsafe or is significantly different from its description, please contact us as soon as possible.

Email : bkbeautyempire.shop@gmail.com and include:

Your order number

A description of the problem

Photos of the product or damage, if applicable

We will assess your request and provide the remedy required under Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

We will not charge return postage where we are legally required to cover that cost.

3. Return Postage

For approved change-of-mind returns, customers are responsible for return postage unless otherwise agreed.

For faulty, damaged or incorrect products, return postage will be handled in accordance with Australian Consumer Law.

Original shipping fees for change-of-mind returns are not refundable where permitted by law.

4. Refund Processing

If a refund is approved, it will generally be issued to the original payment method.

Refund processing times may vary depending on your bank or payment provider. We will let you know the outcome of your return request.

5. Exchanges

If you would like to exchange a product, please contact us first. Exchanges are subject to product availability and applicable consumer rights.

6. How to Contact Us

Business: BK Beauty Empire

Email: bkbeautyempire.shop@gmail.com

Website: bkbeautyempire.com.au

Please include your order number in all return and refund enquiries.

7. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law.